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GDPR Policy

This GDPR Policy explains how Auravivora (referred to as “we” or “our store”) collects, uses, stores, and protects personal data when you visit or make purchases through our online store. We are committed to respecting your privacy and handling your information responsibly.

1. Personal data we collect

When you interact with our store, we may collect certain personal data necessary to provide our services, including but not limited to:

  • Contact information such as name, email address, phone number, and shipping address

  • Order and payment-related details required to process purchases

  • Technical data such as IP address, browser type, device information, and access time

  • Communication records when you contact our support team

We only collect data that is relevant and necessary for operating our online store.

2. How we use your data

Personal data collected by our store is used for the following purposes:

  • Processing and fulfilling orders

  • Managing payments and refunds

  • Providing customer support and responding to inquiries

  • Improving website functionality and user experience

  • Meeting operational and record-keeping requirements

We do not use your data for purposes unrelated to your interaction with our store.

3. Legal basis for processing

We process personal data based on one or more of the following grounds:

  • Your consent when you provide information voluntarily

  • The necessity to perform an order or provide requested services

  • Legitimate interests related to operating and improving our store

4. Data sharing

We only share personal data when necessary to complete essential services, such as payment processing and order delivery.

All shared data is limited to what is required for these purposes and handled under strict confidentiality obligations.

5. Data retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy.

Once the data is no longer required, it will be securely deleted or anonymized.

6. Data security

Our store applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

Access to personal data is restricted to authorized personnel only.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to ensure basic functionality, enhance browsing experience, and analyze site performance.

You may manage or disable cookies through your browser settings at any time.

8. Your rights

Under GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data where applicable

  • Restrict or object to certain types of data processing

  • Request a copy of your data in a portable format

Requests related to these rights can be submitted by contacting us.

9. Policy updates

We may update this GDPR Policy from time to time to reflect changes in our practices or website operations.

Any updates will be published on this page and take effect immediately.

10. Contact us

If you have questions about this policy or how your personal data is handled, please contact us using the details below:

E-mail: care@auravivora.com

Phone: +1 (631) 365-2761

Address: 2557 MIDLAND PARK RD APT 8A, NORTH CHARLESTON, SC 29406-4588, US

Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)