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Shipping Policy

 

Delivery coverage

We currently provide delivery services across Australia only.

Orders to destinations outside Australia are not supported at this time.

Shipping fees

  • Orders exceeding AUD 180 qualify for free delivery.

  • Orders below or equal to AUD 180 are subject to a flat shipping fee of AUD 18.99.

Shipping fees, if applicable, will be clearly displayed during checkout.

Order cutoff time

  • Our operating hours are Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT).

  • Orders placed before 6:00 PM will begin processing on the same business day.

  • Orders placed after 6:00 PM will be processed starting the next business day.

  • Orders submitted on non-working days will be processed from the next available business day.

Order processing time

All orders require a handling period of 1–3 business days before shipment.

Estimated transit time

Once shipped, the estimated delivery time is 8–15 business days.

Delivery times are estimates and may vary due to external factors beyond our control.

Shipping carrier

We use UPS as our logistics carrier to handle order delivery.

Order tracking

After placing an order, you will receive a confirmation email containing your order number, payment summary, and shipping carrier information.

You may track your order by visiting the “Order Tracking” page on our website and entering your email address or phone number along with the corresponding order number.

Responsibility statement

  • Product damage or loss: If your order arrives damaged or is lost during transit, please contact us promptly for assistance.

  • Shipping changes and cancellations: Requests to modify or cancel shipping must be submitted before shipment begins.

  • Delivery address responsibility: Customers are responsible for providing accurate and complete delivery information. Delays or losses caused by incorrect details are not our responsibility.

Receipt and inspection

Please inspect your package immediately upon delivery.

If you notice any issues, retain the packaging and contact us as soon as possible to facilitate resolution.

Contact information

For shipping-related inquiries, please reach us using the details below:

E-mail: care@auravivora.com

Phone: +1 (631) 365-2761

Address: 2557 MIDLAND PARK RD APT 8A, NORTH CHARLESTON, SC 29406-4588, US

Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)