We provide a 30-day free return and exchange policy with no questions asked.
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Terms of Service

 

These Terms of Service apply to Auravivora (hereinafter “we” or “our store”) and govern your use of our online store, products, and related services in Australia. Please read carefully before placing an order.

1. Introduction and Scope

These terms apply to all users accessing or purchasing through our store. By placing an order, you agree to comply with all rules outlined herein.

2. User Accounts and Website Responsibility

  • Users must provide accurate information when creating an account.

  • We are not responsible for unauthorized access caused by compromised account credentials.

  • Users are responsible for all activity conducted under their account.

3. Product, Inventory, and Pricing Information

  • Product descriptions and images are provided to inform customers of our offerings.

  • Prices and stock availability may change without prior notice.

  • We reserve the right to correct errors in pricing or stock levels.

4. Orders and Payments

  • Orders must be submitted through our website with accurate billing and delivery information.

  • Payment must be completed via supported methods including credit/debit cards (Visa, MasterCard, etc.).

  • Orders are only processed after successful payment authorization.

5. Shipping Policy

  • Delivery is available Australia-wide only; other countries are not supported.

  • Shipping fees: orders ≤ AUD 180 pay AUD 18.99, orders > AUD 180 enjoy free shipping.

  • Order processing time: 1–3 business days.

  • Estimated delivery time after shipment: 8–15 business days.

  • Shipping carrier: UPS

  • Cutoff time: Orders placed before 6:00 PM AEST/AEDT (Mon–Fri) are processed the same day; orders after 6:00 PM or on non-working days are processed the next working day.

Shipping details page.

6. Order Cancellation

  • Orders that have not been shipped within 48 hours can be canceled immediately.

  • Orders over 48 hours or already shipped: we suggest waiting for delivery and following our return process.

  • Refunds will be processed to the original payment method within 1–3 business days after cancellation approval.

Cancellation policy page.

7. Returns and Refunds

  • Return period: within 30 days of delivery.

  • Conditions:

    • Product appearance defects

    • Quality defects

    • Odor or severe color differences

    • Wrong items

    • Returns without reason

  • Return process:

    1. Contact us via email or phone with your order number, payment proof, reason for return, and supporting photos/videos.

    2. If approved, you will receive return instructions and a designated return address.

    3. Send the item back and wait for inspection.

    4. Once verified, a refund will be issued.

  • Exchange process: Similar to returns, approved exchanges are shipped within 1–3 business days after verification.

  • Return label: Please use the provided return label to ensure proper tracking and processing. Unauthorized labels may delay handling.

  • Refund method: Original payment method (Visa, MasterCard, etc.), processed within 1–3 business days.

  • Shipping costs:

    • If the return is due to defects, appearance issues, odor, or wrong items: we cover shipping.

    • Returns without reason: customer bears shipping costs.

  • Responsibility: Customers must provide correct delivery information; improper use or damage may void return eligibility.

Return & Refund policy page.

8. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy. Users have rights under GDPR, including access, correction, and deletion of personal data.

9. Dispute Resolution and Applicable Law

All disputes shall be governed by the laws of Australia and resolved through negotiation or local courts if necessary.

10. Modification of Terms

We reserve the right to update these terms at any time. Changes take effect upon posting to the website.

11. Limitation of Liability

  • We are not responsible for damages caused by improper use, delays beyond our control, or third-party acts.

  • Maximum liability is limited to the order value.

12. Intellectual Property

All content on our website, including images, text, logos, and designs, is owned or licensed by us. Unauthorized use is prohibited.

13. Contact Information

For any questions regarding orders, shipping, returns, or terms:

E-mail: care@auravivora.com

Phone: +1 (631) 365-2761

Address: 2557 MIDLAND PARK RD APT 8A, NORTH CHARLESTON, SC 29406-4588, US

Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)