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Privacy Policy

 

1. Scope of this policy

This policy applies to all personal information collected through our online store, including when you browse our website, place orders, contact support, or interact with our services. It does not apply to offline activities, as our store operates exclusively online.

2. Information collection and cookies

  • Our website uses cookies and similar technologies to support core functions such as page navigation, secure checkout, and performance analysis.

  • Cookies help us understand how visitors use our site and allow us to improve usability.

  • You will be informed about the use of cookies when accessing our website, and your consent is required before non-essential cookies are stored on your device.

3. Use and sharing of information

We use collected information only for purposes related to operating our online store, including:

  • Processing orders and managing payments

  • Providing customer support and responding to inquiries

  • Maintaining website security and functionality

Information is shared only when necessary to complete these purposes and is limited to the minimum required.

4. Data storage and Cookies

Personal data is stored securely and only for as long as necessary to fulfill its intended purpose.

Cookies are stored based on your preferences and consent, and you may manage or withdraw your cookie permissions at any time through browser settings.

5. User rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Restrict or object to certain processing activities

  • Withdraw consent at any time where processing is based on your approval

Requests related to these rights can be submitted by contacting us directly.

6. Legal basis for data processing (GDPR Policy)

We process personal data in accordance with GDPR policy principles based on the following grounds:

  • Performance of a contract: to process orders and provide purchased services

  • Explicit consent: for newsletter subscriptions and marketing communications

  • Compliance with legal obligations: for tax, accounting, and regulatory purposes

  • Legitimate interests: to improve user experience and prevent fraudulent activity

7. Data security measures

We apply reasonable technical and organizational safeguards to protect personal data from unauthorized access, loss, or misuse.

Access to personal data is restricted to authorized personnel only.

8. Policy updates

This policy may be updated periodically to reflect changes in our practices or website operations.

Any updates will be posted on this page and become effective immediately upon publication.

9. Contact information

If you have questions about this privacy policy or how your personal information is handled, please contact us:

E-mail: care@auravivora.com

Phone: +1 (631) 365-2761

Address: 2557 MIDLAND PARK RD APT 8A, NORTH CHARLESTON, SC 29406-4588, US

Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)