We provide a 30-day free return and exchange policy with no questions asked.
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Refund Policy

 

Return and exchange period

Returns and exchanges are accepted within 30 days from the date of delivery confirmation. Requests submitted after this period may not be accepted.

Return and exchange conditions

You may request a return or exchange under the following circumstances:

  • Visible appearance issues

  • Product quality defects

  • Unpleasant odor or significant color differences

  • Item received does not match the order

  • Return or exchange without a specific reason

All requests are subject to inspection after the item is received.

Return process

  1. Contact us by email or phone to request a return and provide your order number, payment confirmation, reason for return, and relevant photos or videos.

  2. Our support team will review your request promptly. If approved, you will be notified and provided with a return address.

  3. Send the item back to the designated return address and wait for confirmation of receipt.

  4. After receiving the item, we will inspect it. If the inspection confirms the reported issue, a refund will be arranged immediately.

Exchange process

  1. Contact us by email or phone to request an exchange and provide your order number, payment confirmation, reason for exchange, and relevant photos or videos.

  2. Our support team will review your request. If approved, you will be notified and provided with a return address.

  3. Return the item to the specified address and wait for confirmation of receipt.

  4. Once the item passes inspection, a replacement will be shipped to your address within 1–3 business days.

Refund process

  • Refund method: Refunds will be issued back to the original payment card used at checkout, including Visa or MasterCard.

  • Processing time: Depending on the card issuer, refunds are expected to be credited within 1–3 business days. If the refund is delayed, please contact us for assistance.

Return label information

  • For approved return requests, return instructions will be provided by our support team.

  • Please follow the instructions carefully and ensure the package is properly labeled to allow accurate tracking and processing.

  • Unauthorized or unlabeled returns may result in processing delays.

Shipping cost responsibility

  • If the return or exchange is due to appearance issues, quality defects, odor, significant color differences, or incorrect items, shipping costs will be covered by us.

  • If the return or exchange is requested without a specific reason, shipping costs will be the responsibility of the customer.

Responsibility statement

  • We are responsible for handling returns and exchanges in accordance with this policy.

  • Items that show signs of improper use or damage not related to reported issues may not be eligible for return or exchange.

Contact us

For return or exchange requests, please contact us using the information below:

E-mail: care@auravivora.com

Phone: +1 (631) 365-2761

Address: 2557 MIDLAND PARK RD APT 8A, NORTH CHARLESTON, SC 29406-4588, US

Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)